Privacy Policy

Privacy Policy

Last updated: 14 October 2026

Who we are

Oscar & Olivia Jewellery is operated by Gareth Graham. We are responsible for the personal information we collect when you enquire about our jewellery, book a consultation or use our services.

You can contact us about your information at:

Email: gareth@oscarandolivia.co.uk
Telephone: 07538 201383
Address: Suite 18, Europa House, Barcroft Street, Bury, BL9 5BT

Information we collect

Depending on how you contact us and the services you request, we collect:

• Your name, email address, telephone number and address or postcode.
• Appointment details and your preferred way to meet or be contacted.
• Information about your jewellery requirements, budget, proposal or wedding date, preferences and any photographs you choose to share.
• Messages, consultation notes, order details and information needed for repairs, delivery and aftercare.
• Your marketing preferences.
• Technical information associated with using our website and forms, such as your IP address, browser information and cookie preferences.

Please only upload photographs and provide information you have permission to share.

How and why we use your information

We use your information to respond to enquiries, arrange consultations, provide advice and quotations, fulfil orders, manage repairs and provide aftercare.

We also use it to send appointment confirmations, reminders and updates, maintain business records, protect our systems and meet legal obligations.

Our legal bases are:

• Contract and steps before a contract: handling your requests, quotations, appointments and orders.
• Legitimate interests: maintaining customer relationships, providing aftercare, administering our business and preventing misuse, where these interests do not override your rights.
• Legal obligations: keeping records and responding to lawful requests.
• Consent: sending optional marketing where consent is required and using technologies that require your permission.

Providing the details needed for an enquiry or booking allows us to respond and arrange your consultation. Optional information can be left blank.

Marketing

If you choose to receive occasional emails with ring ideas, advice or offers, we use your details for that purpose.

You can unsubscribe using the link in a marketing email or contact us directly. Choosing not to receive marketing does not prevent you from enquiring, booking or receiving service messages about your appointment or order.

Who receives your information

We share information where needed with service providers who help us run the business. These include website hosting providers, HighLevel for enquiries and customer communications, Microsoft for email and online meetings, and relevant payment, delivery, accounting and jewellery manufacturing providers.

We share only information relevant to the service being provided. We may also disclose information where required by law or to establish or defend legal claims.

Information processed outside the UK

Some technology providers process information outside the UK, including in the United States.

International transfers require appropriate protections under UK data protection law. HighLevel’s data processing agreement includes provisions for international transfers, including standard contractual clauses and the UK transfer addendum. You can contact us for information about the safeguards relevant to your data.

How long we keep information

We keep information for as long as it is needed for the purpose for which it was collected.

For enquiries, we consider whether discussions are ongoing and whether the information is still needed to respond to your request. For orders and aftercare, we consider the service provided, guarantee requirements, accounting obligations and the need to handle complaints or legal claims.

Marketing information is kept while you remain subscribed. We may retain a limited record of an unsubscribe request to ensure we respect your choice.

Cookies and remembered form details

Our website and booking tools may use cookies and similar browser storage. Features such as remembering contact details can reduce repeated entry when you complete forms using the same browser and device.

Our Cookie Policy explains the technologies in use, their purposes and how to manage them.

Your rights

Depending on the circumstances, you can ask to access, correct or delete your information, restrict its use, object to processing or receive a portable copy.

You can withdraw consent at any time. This does not affect processing carried out lawfully before withdrawal.

To exercise your rights, contact gareth@oscarandolivia.co.uk.

You can also complain to the Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/ or telephone 0303 123 1113.

Changes to this policy

We update this policy when our services or information practices change. The date above shows the latest revision.